YOUR VOICE MATTERS

Space to speak up.
A chance to make things better.

You have the right to raise concerns about your support. Tell us what happened, what matters to you and what you would like us to understand.

Speak with Carevelle.

Call 07 5638 5422 or email support@carevelle.com.au. You can involve someone you trust to help you explain your concern.

Our team will listen and discuss the next steps with you. Please avoid sending sensitive documents until we have agreed how to share them.

You can contact an independent complaints body about concerns within its remit. You do not need to use the Carevelle process first.

For concerns about NDIS providers or workers. Call 1800 035 544.

For aged care complaints. Call 1800 951 822.

Independent contact details checked 2 October 2026.

CONNECTED CARE. CENTRED ON YOU.