A LITTLE CLARITY GOES A LONG WAY
Good questions.
Clearer next steps.
A starting point for individuals, families and referrers exploring support with Carevelle.
YOUR QUESTIONS
Let’s make things
a little clearer.
Need an answer specific to your situation? We’re here to talk it through.
Contact our teamWhere does Carevelle provide support?
We cover all suburbs across Gold Coast, Brisbane, Logan, Ipswich and Sunshine Coast. Talk with us about the service you need and current availability.
How do I get started?
Call 07 5638 5422, email support@carevelle.com.au or prepare an enquiry on our Contact page. You do not need to know every detail before speaking with us.
What NDIS support can I ask about?
You can enquire about personal activities, high intensity support, household tasks, community nursing, life skills, community participation, shared living, SIL and life stage transitions. We also welcome enquiries about support coordination, transport and respite; arrangements depend on your needs and funding.
How does Carevelle deliver Support at Home?
We deliver Support at Home services in partnership with registered aged care providers. Talk with us and your provider about the services and arrangements relevant to you.
Is personal care contribution-free under Support at Home?
From 1 October 2026, no participant contribution applies to approved personal care when available Support at Home funding covers it. Speak with your provider about your care plan and budget. Other service types may have different contribution arrangements.
Can a family member or professional make a referral?
Yes, with the person’s consent or appropriate authority. The person’s preferences should remain central to the conversation.
Should I send medical or plan documents now?
No. Please keep the initial enquiry general. We will discuss which documents are needed and agree a suitable way to exchange them.
Does filling in the website form send my enquiry?
Follow the button shown on the form. “Submit enquiry” sends directly and shows a confirmation when accepted for email delivery. “Review email draft” prepares a draft for you to send from your email app; nothing is sent automatically.
How can I raise a concern?
Contact our team by phone or email, or visit Complaints & feedback for independent complaints options.
Can I get information in another format?
Please call or email and tell us the format or communication approach that would help. We will discuss how we can assist.
CONNECTED CARE. CENTRED ON YOU.